FAQ

What is your return policy?

We want you to love your Glow2Go experience. If for any reason you’re not completely satisfied, we accept returns within 14 days of delivery.

Conditions for Return:

  • The item must be unused, sealed, in its original packaging, and in the same condition you received it.
  • Proof of purchase (order confirmation or receipt) is required.
  • Shipping costs for returns are the responsibility of the customer, unless the item was defective or incorrect.

How to Start a Return:

  1. Contact us at support@glow2go.ca with your order number.
  2. Our team will provide return instructions and shipping details.
  3. Once your return is received and inspected, we’ll notify you and process your refund to your original payment method.

 

Please note: For hygiene reasons, used or opened devices cannot be returned.
How do I use the Glow2Go device?

Simply choose your desired light mode, apply your favorite serum or moisturizer, and glide the device gently over clean skin. Each session lasts about 5–10 minutes.
How often should I use the device?

For best results, we suggest 3–5 sessions per week. Many users notice a refreshed look and feel within the first few weeks.
What skin concerns does Glow2Go target?

Glow2Go’s 7 LED light modes are designed to support multiple skin goals—such as improving the appearance of uneven tone, calming the look of blemishes, refreshing tired skin, and promoting a healthy glow.
How do I charge the device?

Glow2Go comes with a USB-C charging cable. A full charge takes about 2–3 hours and provides multiple sessions before needing to recharge.
How long before I see results?

Consistency is key. While many users notice a fresher look and feel after just a few sessions, visible improvements typically appear within 4–6 weeks of regular use (3–5 times per week).
Is it safe for all skin tones and types?

Yes, LED light therapy is non-invasive and safe for all skin tones. Our device was created with adjustable modes to suit both sensitive and resilient skin types.
What makes Glow2Go different?

Unlike many generic devices, Glow2Go combines 7 LED light options, gentle vibration, cooling technology, and EMS microcurrents in one sleek tool. It’s built with safety features, comes in a durable travel case, includes a spa head wrap and gua sha, and is backed by our quality guarantee.
What if I have a medical condition (rosacea, eczema, pregnancy)?

While Glow2Go is designed to be gentle, we recommend checking with your dermatologist or healthcare professional before use if you have any skin conditions or are pregnant.
Can I use Glow2Go with other skincare products?

Yes! Glow2Go works best when paired with serums or moisturizers, as the vibrations and LED light help your products absorb more effectively. Avoid using with harsh exfoliants during a session.
Can I use Glow2Go every day?

Yes! Daily use is safe, though most customers find 3–5 times per week gives the best balance of results and routine.
How do I clean the device?

Wipe the head with a soft cloth after each use. Avoid submerging in water. For deeper cleaning, lightly dampen the cloth with water or gentle soap solution.